Terms and conditions

01Introduction

Welcome to HistoryDeepAI ("we", "us", or "our"), operated by Innoteq Solutions Ltd. These terms and conditions ("Terms") govern your use of historydeepai.net and all related services (the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

02Acceptance of terms

By using the Services, you confirm that you have read, understood, and agreed to these Terms, including any future changes. We may update these Terms at any time; your continued use of the Services after changes are posted means you accept the updated Terms.

03Eligibility

The Services are for users aged 18 or older. By using them, you confirm that you are at least 18 and have the legal capacity to enter into these Terms. If you use the Services on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.

04Account registration and security

Some features require an account. You agree to provide accurate, current information and keep it updated. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately if you suspect unauthorised use. We are not liable for loss or damage caused by failure to keep your account secure.

05Use of the service

Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use the Services for personal, non-commercial purposes in accordance with these Terms.

User conduct

You agree not to:

• overload, disrupt, or interfere with our systems or networks;
• engage in fraudulent or harmful activities, including distributing malicious software;
• copy, sell, or exploit the Services without our prior written consent.

06Intellectual property

All content on HistoryDeepAI, including text, graphics, logos, images, and software, is owned by us or our licensors and protected by intellectual property laws. You may not modify, reproduce, or distribute it without our prior written consent.

07AI-generated content

Responses in the history chat are generated automatically by an AI model. They are intended to support learning and research and may be incomplete, simplified, or inaccurate. They are not professional, academic, or legal advice. Compare important claims with appropriate primary and secondary sources before relying on them.

08Disclaimers and limitation of liability

No warranty

The Services are provided "as is" and "as available", without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure service.

Limitation of liability

HistoryDeepAI, Innoteq Solutions Ltd, and their affiliates are not liable for any indirect, incidental, or consequential damages resulting from:

• your use of, or inability to use, the Services;
• unauthorised access to your data;
• any other matter related to the Services.

09Indemnification

You agree to indemnify, defend, and hold harmless HistoryDeepAI, Innoteq Solutions Ltd, and their employees, directors, and partners from any claims, damages, or legal fees arising from your use of the Services or your breach of these Terms.

10Purchases and tokens

• Tokens give access to the history chat. Each message you send uses 5 tokens.
• Tokens are available in the packages shown on the pricing page, or pay as you go at €1 = 10 tokens with a minimum of €10.
• Prices are in EUR and shown before checkout. Payments are processed securely by card.
• Tokens are added once payment is approved. They are tied to your user account and this website, are not transferable to other users or sites, and do not expire.

11Refunds

Refunds and withdrawal rights are handled in accordance with applicable consumer law. Please see our Refund Policy for details and instructions on how to submit a request.

12Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Cyprus. Disputes will be resolved exclusively in the courts of the Republic of Cyprus, unless mandatory consumer protection rules in your country of residence provide otherwise.

13Termination

We may suspend or terminate your account if you breach these Terms or engage in activities that harm other users, the platform, or our reputation.

14Complaints and disputes

This section sets out how Innoteq Solutions Ltd manages complaints fairly, transparently, and promptly. It applies to everyone who uses our digital services, websites, or AI-based tools, including HistoryDeepAI.

How to complain

Email info@innoteq.com or write to Innoteq Solutions Ltd, 3 Ekaterinis Kornarou 3, Aglandija, Nicosia, Cyprus. Include your full name and contact details, the nature of the complaint with any evidence (for example screenshots or correspondence), and the date the issue occurred.

Acknowledgment

We acknowledge complaints within 5 business days and provide a reference number.

Investigation and resolution

Complaints are investigated objectively and confidentially by our compliance team. We aim to give a final response within 30 days and will tell you in writing if more time is needed. Outcomes may include resolution, refund, service correction, or an explanation of our position.

Escalation

If you are not satisfied, you may contact the Consumer Protection Service, Ministry of Energy, Commerce and Industry, Republic of Cyprus (consumer.gov.cy). For cross-border disputes in the EU, contact the European Consumer Centre in your country (eccnet.eu; ECC Cyprus: ecccyprus.gov.cy). You may also seek out-of-court resolution through an approved ADR entity in Cyprus, such as the Cyprus Consumer Center for Alternative Dispute Resolution (adrcyprus.com).

Confidentiality

Complaints are handled in strict confidence, and personal information is processed in line with our privacy policy and applicable data protection law, including the GDPR.

Continuous improvement

We review complaint data regularly to improve service quality.

15Miscellaneous

If any part of these Terms is found invalid or unenforceable, the rest remains in effect. Our failure to enforce any right does not waive our ability to enforce it later.

16Contact us

For questions about these Terms, email info@innoteq.com or use the contact form.